Our Story

IT Support That Feels Human

Established in 2011 and trading since 2021, CloudHost was built on a simple principle: small businesses deserve the same quality of IT support as large enterprises - without the enterprise price tag or the corporate indifference.

Why We Exist

CloudHost was founded by engineers who were frustrated watching small businesses struggle with unreliable, overpriced IT support from providers who treated them as low-priority accounts.

We set out to build something different: a managed IT partner that picks up the phone in under 15 minutes, knows your systems inside out, and genuinely cares whether your business is running smoothly.

5 years later, we support 50+ UK businesses - from solo property developers to 100-seat charities - and our approach hasn't changed. Real people. Real ownership. Real results.

Our Values

Ownership

We own every problem until it's solved. No passing the buck, no blaming other suppliers.

Plain English

No jargon. We explain what's happening and why - so you can make informed decisions.

Proactive

We look for problems before they find you. Most of our fixes happen before you notice anything.

Partnership

We think long-term. Your success is our success - we grow when you grow.

By the Numbers

Five Years of Keeping
UK Businesses Running

50+
UK Businesses Supported
99.9%
Uptime SLA
<15 min
Average Answer Time
17+
Years Industry Experience
The Team

The People Behind
Your IT Support

Real engineers, real people. When you call CloudHost, these are the people who pick up.

Adam Smith - Founder, CloudHost MSP
Adam Smith
Founder

Jack of all trades, master of IT done properly. Adam founded CloudHost on the belief that small businesses deserve the same quality of IT support as large enterprises - without the corporate indifference or the enterprise price tag.

Gets his kicks flying over the Warwickshire countryside
TS
Thomas Scothern
Technical Support

Deep knowledge and experience in customer support - Thomas resolves issues like no tomorrow. When your team has a problem, Thomas is the person who owns it until it's properly fixed, not just temporarily patched.

First call resolution is a personal mission
SG
Stoyan Georgiev
Technical Support

Experienced senior infrastructure engineer with a rare depth of knowledge across networks, servers and cloud environments. When a problem is complex enough to stump everyone else, it lands with Stoyan - and it doesn't stay unsolved for long.

Doesn't sleep - your infrastructure is in safe hands 24/7
MT
Mike Thompson
Technical Support & Business Development

Mike bridges the gap between the technical and the human side of CloudHost - helping clients get the most out of their IT while also helping the business grow. Equally comfortable troubleshooting a server issue and talking strategy with a prospective client.

The rare engineer who actually enjoys talking to people
Certifications

Trusted, Accredited, Accountable

We hold the certifications that matter for UK small business IT - so you can trust that we meet the standards your clients, insurers and regulators expect.

Cyber Essentials Certified

Certified by the UK government's Cyber Essentials scheme - and we help our clients achieve it too. Now required by many NHS, government and corporate supply chains.

Microsoft Partner

Authorised Microsoft Cloud Solution Provider. We license, deploy and support the full Microsoft 365 stack - Teams, Exchange, SharePoint, Intune and Copilot.

GDPR Compliant

All data is processed and stored in UK/EU data centres. Our processes are documented, auditable and aligned with UK GDPR requirements - protecting you and your clients.

Get in Touch

Want to Know More
About Working With Us?

Speak with a member of our team - no sales pressure, no jargon. Just a straightforward conversation about your IT.

Or call: 03333 44 6500 Β· Mon–Fri 8am–6pm